cx99 Privacy Policy

cx99 ("we", "our", or "platform") is a trusted online casino and betting platform in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use cx99's website and services, how we use it, with whom we share it, and how we keep it secure.

By using our services, you are considered to have accepted the terms of this Privacy Policy. We ask that you read this Policy in full, and contact our support team if you have any questions.

2.1 Information You Provide

During registration and account management, you directly provide the following information:

• Full name and date of birth (for age verification — only those aged 21 and above may open an account)
• Email address and contact details
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• A copy of your national ID card or passport for identity verification (KYC)
• Messages and requests sent via live chat and email

2.2 Automatically Collected Information

When you browse our website or use our services, certain information is collected automatically:

• IP address and device type
• Browser name, version, and operating system
• Cookies and session data
• Page visit times, how long you stayed on each page, and what you clicked
• Referral URL and traffic source

2.3 Gaming-Related Information

To improve your gaming experience and ensure responsible gaming, we retain the following information:

• Betting history and records of wins and losses
• Details of deposit and withdrawal transactions
• History of bonus and promotion usage
• VIP level and cashback-related information

cx99 uses your personal information for the following purposes:

• Account Management: Completing the registration process, verifying age and identity, and keeping your account secure.
• Payment Processing: Securely completing deposit and withdrawal transactions and preventing fraud.
• Customer Support: Resolving your requests and complaints via 24/7 live chat.
• Personalized Experience: Providing game recommendations and bonus offers based on your preferences.
• Responsible Gaming: Identifying unusual gaming behavior and providing timely support.
• Security and Compliance: Adhering to Anti-Money Laundering (AML) policies and preventing fraud.
• Analysis and Improvement: Further improving platform performance and user experience.

cx99 never sells your personal information to third parties for marketing purposes. However, we may share your information in certain circumstances:

• Payment Service Providers: With bKash, Nagad, Rocket, Upay, and banks for transaction processing.
• Identity Verification Services: With trusted verification partners to complete the KYC process.
• Technology Partners: For secure hosting, analytics, and fraud detection services.
• Legal Obligations: Upon court order or request from a competent legal authority.

All our third-party partners operate under strict confidentiality and data protection agreements.

Types and Use of Cookies

Our website uses the following types of cookies:

• Essential Cookies: Necessary to maintain login sessions and ensure basic site functionality.
• Functionality Cookies: To remember your preferred language and settings.
• Analytics Cookies: To analyze site usage and improve the experience.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some cx99 services to not work properly.

cx99 follows industry-standard technologies and practices to protect your information. Our security framework includes:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Your information is stored on secure servers with advanced firewalls and access controls.
• Two-Factor Authentication: An additional layer of security for account login.
• Regular Security Audits: Regular audits to identify and address potential vulnerabilities.
• Restricted Access: Only authorized staff members can view your personal information.

cx99 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Information for active accounts is retained until the account is closed.
• After account closure, transaction-related information is kept for the applicable legal retention period.
• AML and KYC records are generally kept for a set period even after account closure.
• Deletion of data from backups may take some time.

cx99 strictly does not provide services to anyone under the age of 21. Our platform is for adults aged 21 and above only. We verify date of birth at registration, and those aged 18 to 20 are not permitted to open an account.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated information. If you have any information about an account belonging to a minor, please contact us.

cx99 may update this Privacy Policy as needed. For any significant changes, we will:

• Update the "Last Updated" date on this page.
• Notify you of the changes at your registered email address.
• Re-consent may be sought for important changes.

Continued use of the platform after any changes will be taken as acceptance of the updated Policy.