cx99 Responsible Gaming — Your Protection is Our Priority
cx99 believes gaming should be a source of enjoyment — not stress. Our responsible gaming policy helps you play in an informed and safe way.
What is Responsible Gaming and Why Does It Matter?
Online gaming and betting can be an entertaining activity — but only when enjoyed consciously and in moderation. Responsible gaming at cx99 means playing within your means, managing your time and money properly, and seeking help when needed.
We are committed to creating a safe and transparent environment for players in Bangladesh. The cx99 platform includes various self-help tools that will assist you in keeping your gaming habits in check. Remember — responsible gaming means more enjoyment and less risk.
Our Protection Tools
cx99 gives you the ability to control your own gaming experience. The tools below can be used directly from your account settings.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be increased before the specified period — this is the most effective way to prevent overspending.
Time-Out Break
Take a temporary break from gaming — from 24 hours up to 6 weeks. While a time-out is active, you will not be able to log into your account or place bets.
Self-Exclusion
You can opt for long-term or permanent self-exclusion. You can keep your account closed for 6 months, 1 year, or permanently. Promotional communications will also be stopped during this period.
Session Timer
Set a time limit for each gaming session. When the set time is reached, the system will automatically alert you. Awareness of time is the key to responsible gaming.
Gaming History
View the complete history of all your bets and transactions. Analyse your playing patterns and make informed decisions when needed. Awareness comes from transparency.
24/7 Support
If you are experiencing difficulties, contact our Bengali-language live chat support right away. Our trained support team is by your side day and night.
How to Set Limits?
After logging into your cx99 account, go to the "Account Settings" or "Responsible Gaming" section to activate any of the following limits.
Daily Deposit Limit
Set the maximum amount you will deposit each day. Lowering the limit takes effect immediately; a 24-hour waiting period applies to increase it.
Weekly and Monthly Limits
Set weekly or monthly deposit limits for broader budget planning. This is the most effective method for long-term protection.
Session Time Limit
Decide in advance how long you will play in one sitting. You will receive an automatic alert when time is up, and you can also set an automatic logout if needed.
Loss Limit
Gaming will automatically stop once you have lost a set amount. This protects you from placing excessive bets out of emotion.
Self-Exclusion and Time-Out Options
If you feel gaming is affecting other areas of your life, you should take a break right away. cx99 provides a simple and effective way to do this.
Short-Term Time-Out (24 hours – 6 weeks)
Choose a time-out if you want to temporarily stop playing. Your account will be locked during this period and no betting will be possible.
Long-Term Self-Exclusion (6 months – 5 years)
For more serious situations, self-exclusion from 6 months to 5 years can be chosen. The account cannot be reactivated before this period ends.
Permanent Account Closure
If you want to stop gaming permanently, it is possible to permanently close your account through support. This decision is irreversible.
Stop Promotional Communications
While self-exclusion is active, no bonus offers, promotions, or reminder emails will be sent from cx99.
Warning Signs of Problematic Gaming
If any of the following signs appear in you, take a break immediately and seek help.
Betting Beyond Your Means
Spending money beyond your means while ignoring the fear of losing is the first sign of a problem.
Chasing Losses
Betting more after a loss thinking "I will win this time" — it becomes increasingly difficult to break out of this cycle.
Neglecting Family and Work
Spending less time with family or losing focus at work due to gaming is a serious warning sign.
Lying About Gaming
Hiding from family or friends how much time or money you are spending on gaming is a reason to be cautious.
Playing With Borrowed Money
Taking loans or borrowing money from others for betting is very dangerous — this is a sign of a serious problem.
Gaming to Relieve Stress
Turning to gaming to reduce sadness, anger, or anxiety — this can be a sign of emotional dependence.
Core Principles of Responsible Gaming
Always keep these core principles in mind to follow responsible gaming at cx99:
- Gaming is for entertainment — it should not be thought of as a source of income
- Only spend money that, if lost, will not affect your livelihood
- Take regular breaks and enjoy time away from gaming
- Set a budget in advance and stick to it
- Avoid playing under the influence of drugs or alcohol
- Only those aged 21 and above may participate at cx99
- Do not use someone else's account — this is against the rules
- If you feel there is a problem, contact support right away
Protection of Minors
cx99 places the highest importance on protecting minors from gaming. Our platform is exclusively for those aged 21 and above.
Age Verification
Each user's age is verified at registration. If there is any doubt, additional documents may be requested, and the account remains temporarily suspended until age is confirmed.
Family Protection Tips
Use parental control software on your devices. Discuss the risks of online gaming with your children and keep your account password private.
Report Suspicious Activity
If you believe a minor is using cx99, notify our support team immediately. We will take action promptly.
Need Help? Contact Us
24/7 Live Chat
Our Bengali-speaking support team is ready to assist you at any time of the day. Live chat is the fastest way to get help.
Available: 7 days a week, 24 hours a day
Email Support
Write to us by email for any request related to responsible gaming. Applications for self-exclusion or account closure can also be submitted by email.
Read the FAQ
Visit our detailed FAQ section for answers about responsible gaming tools, account settings, and common questions. You will find answers to many questions there.
Frequently Asked Questions
Enjoy the cx99 Gaming World Safely
Enjoy entertainment on our platform with responsible gaming. Cricket, slots, or casino — play what you like, but always play consciously.
For ages 21 and above only. Play responsibly.