cx99 Terms and Conditions
Please read the following terms carefully before using this platform. By registering or logging in to cx99, you are considered to have agreed to all of these terms.
cx99 is a safe and entertaining online gaming platform. We have established these terms and conditions to ensure the protection and transparency of every member who uses our services. This document serves as a legal agreement between you and cx99. Please read each section in full. If you have any questions, contact our support team.
Section 1 General Provisions and Definitions
In these terms and conditions, "Platform" refers to the cx99 website, mobile version and all related services. "Member" or "User" refers to any registered or unregistered person who accesses the platform. "Services" includes all activities related to gaming, betting, bonuses, payments and customer support.
1.1 Applicability
These terms apply to accessing the cx99 platform, registering, participating in games, making deposits and withdrawals, and using any type of service. By accessing the platform, you acknowledge that you have read these terms in full and agree to comply with them.
1.2 Language and Interpretation
This document is written in Bengali and applies to Bengali-speaking users. In the event of any dispute, the Bengali text shall be considered final.
Section 2 Membership Eligibility
The following requirements must be met in order to register and use services on cx99:
- The applicant must be at least 21 years of age. Use of this platform by minors is strictly prohibited.
- The registrant must provide their genuine information — providing false or incorrect information may result in account cancellation.
- Each individual may open only one account. Operating multiple accounts will be considered a violation of these terms.
- You are solely responsible for complying with the local laws and regulations of your location or place of residence.
- Re-registration is prohibited if cx99 has previously suspended or closed your account for financial or any other reason.
Section 3 Account Registration and Management
3.1 Registration Process
When registering on cx99, you must provide your correct name, mobile number, password and any other required information. Once registration is complete, you will have a personal account through which you can make deposits, withdrawals, participate in games and claim bonuses.
3.2 Account Security
You are solely responsible for keeping your account password and login details confidential. You must not allow any third party to access your account. If you suspect any unauthorized access to your account, notify us immediately via live chat.
3.3 Updating Information
If your contact information, payment method or personal details change, update your account as soon as possible. cx99 will not be held responsible for any issues arising from outdated or incorrect information.
- Transferring or selling your account is strictly prohibited.
- Only one account may be opened using a single mobile number or email address.
- cx99 reserves the right to temporarily suspend any account for the purpose of investigation.
Section 4 Deposit and Withdrawal Policy
4.1 Accepted Payment Methods
cx99 supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. All transactions will be completed in Bangladeshi Taka (৳).
4.2 Deposit Limits
- Minimum deposit amount: ৳300 (for each method).
- Deposits are generally credited to your account instantly. If there is a delay due to technical reasons, please notify us via live chat.
- No additional fee is charged on deposits — however, your payment provider's own fees may apply.
4.3 Withdrawal Policy
- Minimum withdrawal amount: ৳800.
- Withdrawal requests are generally processed within 1 hour.
- Withdrawals may only be made using the same method used for the deposit and under the same name. Funds will not be sent to a different name or a different account.
- Withdrawals from unverified accounts may be suspended.
- cx99 reserves the right to request additional verification for suspicious transactions.
Section 5 Bonus and Promotion Terms
5.1 Welcome Bonus
The cx99 welcome bonus is 120% on the first deposit, up to a maximum of ৳8,000. After claiming this bonus, the combined total of the bonus and deposit must be wagered 10 times (10x).
- The welcome bonus applies only to a new member's first deposit.
- Winnings from bets made with bonus funds must meet the wagering requirement before withdrawal.
- Attempting to claim bonuses from multiple accounts may result in all accounts being cancelled.
- cx99 reserves the right to modify, suspend or cancel any bonus offer.
5.2 Other Promotions
cx99 offers various promotional offers, cashback and VIP rewards from time to time. Each promotion has its own terms, which are clearly stated on the offer page. In addition to the general bonus terms, the specific terms of each promotion also apply.
5.3 VIP Program
The cx99 VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier includes a weekly cashback benefit, starting at 0.3% at Bronze and reaching up to 1.5% at Diamond. Active and regular participation is required to advance to higher tiers.
Section 6 Gaming Rules and Fair Play
6.1 Game Operations
All games on cx99 are powered by software from accredited game providers, including PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt and others. Each game outcome is determined through Random Number Generator (RNG) technology, which is fully independent and impartial.
6.2 Technical Issues
If a game session is cancelled due to disconnection, server issues or a game software error, the bet for that round is generally refunded. However, if the system log has recorded a final result, that result will be considered valid.
6.3 Betting Limits
Each game has a set minimum and maximum betting limit, which is clearly displayed in the game interface. cx99 reserves the right to modify betting limits under specific circumstances.
Section 7 Prohibited Activities and Conduct
The following activities are strictly prohibited on cx99 and may result in account cancellation and forfeiture of funds:
- Playing games using bots, automated software, scripts or artificial intelligence.
- Attempting to exploit system vulnerabilities or software errors for unfair advantage.
- Applying manipulation, collusion or fraudulent strategies in the gaming process.
- Attempting to collect bonuses by operating multiple accounts from the same household or network.
- Using stolen or unauthorized payment methods.
- Using the platform for money laundering or terrorist financing.
- Threatening, harassing or discriminating against other members.
- Operating an account using a false identity or incorrect information.
Section 8 Limitation of Liability
8.1 Service Availability
cx99 strives to provide uninterrupted service at all times. However, services may be temporarily unavailable due to maintenance, server upgrades, natural disasters or other unforeseen circumstances. cx99 is not obligated to provide any compensation for this.
8.2 Game Results
Game results are entirely random and cx99 has no control over the outcome of any game. cx99 is not responsible for financial losses arising from a user's betting decisions.
8.3 Third-Party Services
cx99 is not directly responsible for issues or delays caused by payment gateways or game providers, however we will actively assist in resolving problems.
Section 9 Privacy and Data Protection
cx99 gives the highest priority to protecting your personal information. We keep all data secure using SSL encryption technology. Your information is not sold to any third party.
For detailed information on data collection and use, please see our Privacy Policy page. That policy is also considered an integral part of these terms.
- Information provided at the time of registration is used only for account management and verification.
- Information may be disclosed under legal obligation or by direction of authorities.
- You may request the deletion of your information at any time, however some information may need to be retained if there are ongoing legal obligations.
Section 10 Terms Amendments and Updates
cx99 reserves the right to partially or fully amend these terms and conditions at any time. In the event of changes, we will notify members in the following ways:
- Publishing the revised version on this page and updating the "Last Updated" date.
- Notifying members via a platform announcement or email for important changes.
- Continued use of the platform after changes will be taken as your agreement to the new terms.
If you do not agree to the new terms, please request that your account be closed and withdraw your balance.
Section 11 Account Termination and Suspension
11.1 Closure at User's Request
You may request to close your account at any time via live chat. Please withdraw any remaining balance before closing — balances will not be returned after an account is closed.
11.2 Termination by cx99
cx99 may suspend or cancel an account without prior notice in the following circumstances:
- Violation of any provision of these terms.
- If fraudulent or suspicious activity is detected.
- By direction of law enforcement authorities.
- Use of a false identity or forged documents.
If an account is cancelled due to a breach of terms, the bonus balance and any winnings earned from bonuses at that time may be forfeited. However, the original funds legitimately deposited may be returned subject to verification.
Section 12-A Responsible Gaming Commitment
cx99 believes that gaming is for entertainment only. We encourage members to play responsibly. This platform is for people aged 21 and above only.
- Deposit limit settings and self-exclusion options are available through our live chat.
- If you notice signs of gaming addiction, please take a break and reach out for support.
- Avoid playing games while under the influence or when under mental stress.
- For more details, visit our Responsible Gaming page.
Section 12 Contact & Dispute Resolution
12.1 Complaint Process
If you have any complaint or concern, please first contact us through our 24/7 live chat support. We provide assistance in Bengali and try to resolve most issues quickly.
12.2 Email Contact
For written complaints, email us at: [email protected]
12.3 Dispute Resolution
cx99 system logs and records will be considered as the final evidence in any dispute. The decision of cx99 authority will be considered final; however, we always follow the principles of fairness and transparency.